In this tutorial, we will guide you through the process of using Incidents; a powerful feature designed to help you effectively manage and respond to critical events.
Incidents appear in the Reports feed as reports with the, icon. When clicking on each incident a window will display with the details.
On the Incident Screen you will have details to add to have more information in addition to the information from each Report.
This is the default name that the Incident receives once created. You can edit it to be able to find it in the future with a more concrete reference to what the Incident is about. To edit it, you will have to click on the Incident Collection Title.
On the Incident header you will also be able to see the date and time the Incident was created.
On Details you will be able to set the priority of the Incident and this will affect the color it displays.
To Resolve an Incident you can click on the “Active button” and an option to resolve the Incident will be available.
When creating an Incident you will first have to select the Report that will be added to the Incident. You can add it to an Incident by clicking on Options button on the Reports header. A dropdown will display with the option to add it to an Incident or to a Patrol.
When clicking on the “Add to Incident”. A list with the existing Incidents will appear. You can select one of the shown Incidents or in the bottom click on “Add to new Incident” to create a new one.
The Incidents module offers comprehensive monitoring and analysis capabilities. You can track the status of each Incident, view associated Reports, and analyze trends and patterns over time. This data-driven approach empowers you to make informed decisions and take prompt action when needed.
If you have any question please contact the Support Team at support@earthranger.com