Learn how to set up and use an email client to send emails from the app.
Updated at August 22nd, 2023
In order to use the capabilities of emailing support with the logs and the database provided by the Report an Issue view, we need to have an email client configured in the device.
Instructions for iOS device
The iOS app requires setting up an email account with the Apple Mail client.
Open the Apple Mail Client
Select from the list the email service you want to use
For this example, we selected Gmail and allowed the necessary permits
Enter your email address and password
Proceed to give access to Mail and Save
You should now see your email account displayed in the Mail app
Open the EarthRanger app
Navigate to Settings > About: Report an issue
Write a message
Tap send
Apple Email client should open with your message and attachments
Send the email with all of the information needed and the EarthRanger Support Team will get in touch once they receive it.
The Android app can either have an account associated with the Gmail app or configure another email client you have set up with an account from the Devices settings.
Open the Gmail Client
Select Add an email address
For this example, we selected Google
Enter your email address and password
Accept the privacy policy
You should now see your email account on the app
Open the EarthRanger app
Navigate to Settings > About: Report an issue
Write a message
Tap send
Email client should open with your message and attachments
Send the email and the EarthRanger support team will get it
